Terms of service

Last updated: 15 August 2026

OVERVIEW

EssentialIrish.com is owned and operated by Dolphin Traders Ltd, an Irish company with company registration number 46559 and a registered office at Unit F5, South City Business Park, Whitestown Way, Tallaght, Dublin 24, D24 FP90, Ireland.

Throughout these Terms of Service, “EssentialIrish.com”, “Dolphin Traders Ltd”, “we”, “us” and “our” refer to Dolphin Traders Ltd. Dolphin Traders Ltd is the legal entity from which you purchase products through EssentialIrish.com.

Payments made through EssentialIrish.com are processed on behalf of Dolphin Traders Ltd. Accordingly, “Dolphin Traders”, “Dolphin Traders Ltd” or a similar description may appear as the merchant name on your bank, credit card or payment account statement.

Dolphin Traders Ltd offers this website, including all information, tools, products and services available through it, subject to your acceptance of these Terms of Service and any other policies or notices referred to in them.

By visiting EssentialIrish.com or purchasing something from us, you use our “Service” and agree to be bound by these Terms of Service. These Terms apply to all users of the website, including browsers and customers.

Please read these Terms carefully before accessing or using the website. If you do not agree to these Terms, you should not access the website or use the Service.

Any new features, products or tools added to the store will also be subject to these Terms. We may update these Terms by publishing a revised version on this page. Where appropriate, we will indicate the date on which the Terms were last updated.

Our online store is hosted by Shopify Inc. Shopify provides the e-commerce platform that allows us to offer and sell our products to you.

SECTION 1 – ONLINE STORE TERMS

By agreeing to these Terms, you confirm that you are legally capable of entering into a binding contract or that you are using the website with the permission and supervision of a parent or legal guardian.

You may not use our products or Service for any illegal or unauthorised purpose. You must not, in using the Service, violate any applicable law, including intellectual property and copyright laws.

You must not introduce viruses, malicious code or any other material that could damage or interfere with the website, the Service or another person’s device.

A serious breach of these Terms may result in your access to the Service being suspended or terminated.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse or cancel an order where we have a lawful and reasonable basis for doing so. This may include suspected fraud, misuse of the website, payment failure, an obvious pricing error or the unavailability of a product.

Information you submit through the website, other than payment card information, may be transferred across different networks and may be adapted to meet the technical requirements of those networks or devices. Payment card information is encrypted during transmission.

You may not reproduce, duplicate, copy, sell, resell or exploit any part of the Service, access to the Service or website content without our prior written permission, except where permitted by law.

Headings in these Terms are included for convenience and do not affect their interpretation.

SECTION 3 – WEBSITE INFORMATION

We take reasonable care to ensure that information displayed on EssentialIrish.com is accurate. However, general or historical information on the website may not always be complete or current.

Nothing in this section affects information that we are legally required to provide to you before or after entering into a contract.

We may update or correct website content at any time.

SECTION 4 – PRICES AND CHANGES TO THE SERVICE

Product prices may change without notice. A price change will not affect an order that we have already accepted, except where there has been an obvious pricing error of which you knew or reasonably should have known.

Unless otherwise stated, applicable taxes will be displayed during checkout.

We may modify, suspend or discontinue all or part of the website or Service. Nothing in this section affects an existing order or any rights you have under applicable consumer law.

SECTION 5 – PRODUCTS

Some products may be available exclusively through our online store and may be available only in limited quantities.

We make reasonable efforts to display product colours, artwork and images accurately. The appearance of a product may vary depending on your screen, device or display settings.

We may limit product quantities or restrict sales to particular countries or regions where reasonably necessary, including because of delivery limitations, legal restrictions or product availability.

Product descriptions, availability and prices may be changed before an order is accepted. We may also discontinue a product at any time.

Products are supplied subject to your statutory consumer rights. Nothing in these Terms limits your rights in relation to products that are faulty, damaged, not as described or otherwise fail to comply with the contract.

SECTION 6 – ORDERS, BILLING AND ACCOUNT INFORMATION

When you place an order, you are making an offer to purchase the products in your order. An order confirmation acknowledges that we have received your order but does not necessarily mean that we have accepted it.

A contract is formed when we confirm that your order has been accepted or dispatched, whichever occurs first.

We may refuse or cancel an order where:

(a) a product is unavailable;

(b) payment cannot be authorised;

(d) we reasonably suspect fraud, unauthorised resale or misuse;

(e) a product or price has been displayed in obvious error; or

(f) accepting the order would breach applicable law.

If we cancel an order after payment has been taken, we will refund the relevant amount using the original payment method, unless another method is agreed.

We may limit quantities purchased per person, household or order. These restrictions may apply to orders using the same customer account, payment method, billing address or delivery address.

You agree to provide accurate, current and complete purchase, billing, delivery and account information. You should promptly update your contact and account information when it changes.

EssentialIrish.com is owned and operated by Dolphin Traders Ltd. All purchases made through EssentialIrish.com are transactions with Dolphin Traders Ltd. “Dolphin Traders”, “Dolphin Traders Ltd” or a similar description may therefore appear on your bank, credit card or payment account statement.

Please review our Refund Policy and Shipping Policy for further information.

SECTION 7 – DELIVERY

Delivery options, charges and estimated delivery times will be displayed during checkout or explained in our Shipping Policy.

Delivery dates are estimates unless we have expressly agreed that delivery by a particular date is essential.

International orders may be subject to customs charges, import duties, taxes or other fees imposed by the destination country. Where these charges are not collected during checkout, they are normally the customer’s responsibility.

Nothing in this section limits any delivery rights or remedies available to consumers under applicable law.

SECTION 8 – CANCELLATIONS, RETURNS AND STATUTORY RIGHTS

Consumers purchasing online may have a legal right to cancel most purchases within 14 days after receiving the goods, without giving a reason. After notifying us of a cancellation, the consumer will generally have a further 14 days to return the goods.

Exceptions may apply, including to certain personalised products and sealed audio recordings, sealed video recordings or sealed computer software where the seal has been broken after delivery.

Details of how to exercise the right to cancel, applicable exceptions, return arrangements and the model cancellation form are contained in our Refund Policy.

If you are returning an item because it is faulty, damaged, not as described or otherwise does not comply with the contract, your statutory remedies apply. These may include repair, replacement, a price reduction or a refund, depending on the circumstances.

Nothing in these Terms or our policies excludes or limits rights that cannot lawfully be excluded or limited under Irish or applicable consumer law.

SECTION 9 – OPTIONAL AND THIRD-PARTY TOOLS

We may provide access to tools, integrations or services supplied by third parties. We do not control these third-party services and cannot guarantee that they will always be available or error-free.

Your use of an optional third-party tool may also be governed by the third party’s own terms and privacy policy. You should review those terms before using the tool.

We may introduce new services, features or resources in the future. Unless otherwise stated, they will also be subject to these Terms.

SECTION 10 – THIRD-PARTY LINKS

The website may contain links to third-party websites or services that are not owned or controlled by Dolphin Traders Ltd.

We are not responsible for the content, availability, accuracy, privacy practices or security of third-party websites. A link does not necessarily mean that we endorse the relevant website, product or service.

You should review a third party’s terms and policies before entering into a transaction with it. Questions or complaints concerning a third party’s products or services should normally be directed to that third party.

Nothing in this section excludes responsibility that Dolphin Traders Ltd is legally required to accept.

SECTION 11 – COMMENTS, REVIEWS AND SUBMISSIONS

If you submit a review, comment, suggestion, photograph or other material to us, you confirm that you have the right to provide it and that it does not infringe another person’s rights or violate applicable law.

You must not submit unlawful, defamatory, threatening, abusive, obscene, misleading or malicious material, or content containing viruses or other harmful code.

You remain responsible for material you submit. Where you publish or submit material for use on our website or promotional channels, you grant Dolphin Traders Ltd a non-exclusive, worldwide, royalty-free licence to use, reproduce, edit and display that material for purposes connected with operating and promoting EssentialIrish.com.

We may moderate, decline to publish or remove submitted content where we reasonably believe it breaches these Terms or applicable law.

SECTION 12 – PERSONAL INFORMATION

Our collection and use of personal information are governed by our Privacy Policy.

Please review the Privacy Policy for information about the personal data we collect, why we use it, how long we retain it and the rights available to you.

SECTION 13 – ERRORS, INACCURACIES AND OMISSIONS

The website may occasionally contain typographical errors, inaccuracies or omissions relating to matters such as product descriptions, pricing, promotions, delivery charges, delivery times or availability.

We may correct an error or update information at any time. If an error materially affects an order you have already placed, we will contact you where appropriate and explain the available options.

Nothing in this section affects information that we are legally required to provide or any rights you have under consumer law.

SECTION 14 – PROHIBITED USES

You must not use the website or its content:

(a) for an unlawful or fraudulent purpose;

(b) to encourage another person to commit an unlawful act;

(d) to harass, abuse, threaten, defame or discriminate against another person;

(e) to submit false or misleading information;

(f) to upload or transmit viruses, malware or other harmful code;

(g) to collect or track another person’s personal information unlawfully;

(h) to spam, phish, scrape or interfere with the operation of the website;

(i) to circumvent website security features; or

(j) in any way that could damage the website, the Service or another user.

We may suspend or terminate access to the website where these restrictions are breached.

SECTION 15 – AVAILABILITY AND LIABILITY

We do not guarantee that the website will always be uninterrupted, secure or free from technical errors. We may temporarily restrict access for maintenance, security or operational reasons.

To the fullest extent permitted by law, Dolphin Traders Ltd will not be responsible for losses that were not reasonably foreseeable when the contract was formed or for losses resulting from circumstances outside our reasonable control.

If you use the website or purchase products primarily for business purposes, we will not be responsible for loss of profit, loss of business, loss of opportunity or business interruption, except where such liability cannot lawfully be excluded.

Nothing in these Terms excludes or limits liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any other liability that cannot legally be excluded or limited.

Nothing in these Terms excludes or restricts your statutory rights as a consumer.

SECTION 16 – INDEMNITY

If you use the website for business purposes, you agree to indemnify Dolphin Traders Ltd against reasonable losses, liabilities and costs arising directly from your unlawful use of the website or a material breach of these Terms.

This section does not apply to consumers to the extent that doing so would be prohibited or unfair under applicable consumer law.

SECTION 17 – SEVERABILITY

If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be treated as modified to the minimum extent necessary to make it lawful and enforceable. If that is not possible, it will be treated as deleted.

Any modification or deletion will not affect the validity and enforceability of the remaining provisions.

SECTION 18 – TERMINATION

These Terms remain effective while you access or use the website.

You may stop using the Service at any time. We may suspend or terminate your access where you materially breach these Terms, misuse the website or engage in unlawful or fraudulent activity.

Any rights, responsibilities or liabilities arising before termination will continue where appropriate.

SECTION 19 – ENTIRE AGREEMENT

These Terms, together with our Privacy Policy, Refund Policy, Shipping Policy and any other policies expressly incorporated into them, form the agreement governing your use of the website and purchases made through it.

The failure of Dolphin Traders Ltd to enforce a provision on one occasion does not waive its right to enforce that provision later.

Nothing in this section excludes representations or information that form part of a consumer contract under applicable law.

SECTION 20 – GOVERNING LAW AND JURISDICTION

These Terms and any contract formed through EssentialIrish.com are governed by the laws of Ireland.

If you are a consumer living outside Ireland, you may also benefit from mandatory protections provided by the laws of your country of residence.

The courts of Ireland will have jurisdiction over disputes relating to these Terms or the Service. If you are a consumer, this does not prevent you from exercising any right to bring proceedings in another court available to you under applicable law.

SECTION 21 – CHANGES TO THESE TERMS

We may update these Terms to reflect changes to the Service, our business practices or applicable law.

The current version will be published on this page together with its most recent update date. Changes will not retrospectively reduce rights relating to an order already accepted.

SECTION 22 – CONTACT AND COMPANY INFORMATION

EssentialIrish.com is owned and operated by:

Dolphin Traders Ltd
Company registration number: 46559
Registered office: Unit F5, South City Business Park, Whitestown Way, Tallaght, Dublin 24, D24 FP90, Ireland
Email: info@essentialirish.com
Website: EssentialIrish.com

Questions about these Terms, an order or a payment appearing under the name “Dolphin Traders” should be sent to info@essentialirish.com.